Access Statement

This access statement does not contain personal options as to our suitability for those with access needs, but aims to accurately describe the facilities and services we offer all our guests/visitors.

Introduction

Situated in the centre of Kendal, the Museum of Lakeland Life and Industry offers visitors a chance to explore the story of the Lake District before cars and the railway system were discovered. The museum is set back from the main road with tarmac parking to the front and to the rear of the building.

The Museum of Lakeland Life and Industry is set over two floors. The ground floor houses our gift shop, along with the entrance to the museum which is a typical Victorian street scene.

The first floor is home to the majority of the museum. Examples including: Industry, Toys, Arts and Crafts Movement and the Woolen Industry. You should allow yourself at least 1 hour to go around the museum using our free leaflet guide.

Our Visitor Experience team is on hand throughout the Gallery and Museum should you require any assistance.

We look forward to welcoming you. If you have any queries or require any assistance please phone 01539 722464 or e-mail info@abbothall.org.uk

Pre-Arrival

For details and maps of how to reach us, please use the directions section of our website. Alternatively, you can plan your journey by car or public transport using www.transportdirect.info; simply enter your postcode and ours, which is LA9 5AL to get directions.

Oxenholme is the nearest main-line railway station and a connecting train will bring you into Kendal (less than 1 mile away from Museum of Lakeland Life & Industry) with a level walk along the river. There is also a taxi rank at the station.

Car parking and arrival

There are pay and display car parks located in front of the Museum of Lakeland Life and Industry and between the Art Gallery and the Museum, disabled parking bays are free. The onsite car park surface is tarmac and there are paved areas around the Museum. There is also a drop off point by the main entrance. Guide dogs are welcome.

Main Entrance and Ticketing Area

The entrance to the museum and shop are situated on the ground floor – with direct and flat access (there is one step, 9cm high for which we provide a wheelchair ramp) from the car park to the shop. At the start of the museum there is another stone step (9cm) with no handrail for which we also provide a ramp. The floor is paved with stone. There is seating in the shop in the form of two freestanding chairs without arms. The shop and entrance area are evenly and well lit. A hearing loop is installed and a magnifying glass and pen are available to use.

Museum

The ground floor recreates a Victorian street scene – the lighting is slightly uneven and dimmed to create an ambiance.

There is a flight of dog-leg stairs (19 steps in total) with handrail to both sides at either end of the building for access to the first floor. Unfortunately due to there being no lift, wheelchair access is limited to the ground floor of the museum.

The first floor comprises of period-room settings and displays. The flooring is a mixture of stone paving, carpets and rugs. There are four level changes throughout the first floor – two of just one step, another of two and one of three steps with no handrail.

The area is mainly well lit with the exception of the Victorian bedroom and farmhouse kitchen which are dimly lit in accordance with the period.

Museum shop

The Museum gift shop stocks local craft items and high-quality local produce, including jewellery, pottery, Kendal Mintcake and relish from the Hawkshead Relish Company. Traditional wooden toys and children’s books can also be purchased.

The shop is accessible from the car park via two low steps for which there is a wheelchair ramp. The shop itself is level throughout with ample room for a large wheelchair to maneuver. There are tall display racks and low tables accessible from a seated position.

A hearing loop is installed.

Staff will offer assistance if required

Public toilets

There are no toilets within the museum itself, the nearest facilities are just across the tarmac courtyard in the Coffee House.

These toilets have a unisex accessible toilet with a light, easy open door 900mm, 35.5 wide. There is 980mm/ 38.5ins transfer space to the left of the toilet, when facing the toilet. There are vertical rails either side of both the basin and toilet. The flooring is no-slip laminate. There are Handy No Touch taps.

Catering

Coffee House is located across the courtyard.

The Coffee House is located on the lower ground with direct, step free access from the car park. The entrance door to the Coffee House is 900mm/ 35.5ins wide. Tables in the Coffee House are well spaced apart, with a clear height from the floor of 730mm. The seating comprises of upright chairs without arms. Lighting is predominantly from overhead spotlights with some natural daylight. There is extra seating in an annex section at the rear of the Coffee House, accessible via three steps with handrails – during summer, weather permitting, seating is available outside by the lawn, overlooking the River Kent.

The flooring in the Coffee House is wooden laminate. Where possible all our food is locally sourced. We do our best to cater for any dietary requirements: please contact us in advance to check any specific requests you may have. The Coffee House is self-service, however, staff will be happy to assist on request.

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